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Customer Frequently Asked Questions  //  The Situation

What geographic areas do you work in?

Based in Sussex, Southern Heating Group engineers operate throughout London and the home counties, and offer our full services within these regions.

How much do you charge for call out?

This is dependent on the nature of your call and whether or not you have a service agreement in place. We offer excellent rates and quick response times whether it's for a breakdown or a free site survey.

How quickly can you respond?

If you have critical equipment on site for example a server room, we can guarantee to have an engineer with you within a four hour emergency response time. All business types require different levels of service and response times, that's why we tailor the right contract for your business.

Are you insured?

yes we are insured for the following:

  • Public Liability - £10,000,000

  • Employers Liability - £10,000,000

  • Professional indemnity - £5,000,000